Our mission is simple: provide you with the highest quality water treatment solutions at the lowest possible price, and if you have an application or situation that is beyond our experience or product line, to do our best to refer you to other sources. As part of our mission, we also contribute a portion of our sales to Water for People, American Water technique helps small villages and communities to improve or create sustainable drinking water hygiene and sanitation projects.
Part of our mission is to provide our customers with water treatment programs and solutions that maximize system effectiveness through our unique combination of outstanding service, high-quality products, and superior technical expertise. Our goal is to forge long-term relationships for our mutual benefit.
Outstanding Service
To provide the best service levels in the industry, we employ the most experienced and talented field personnel available and leave them in their territories to develop and maintain long-term relationships with our customers. We support our field service representatives with dedicated in-house professional staff who provide exemplary customer service and support. Customer needs and requirements come first. Our process from the initial order through final delivery is configured to accommodate each unique customer requirement. We monitor all aspects of our service performance and are committed to continually identify ways to improve.
High-Quality Products
To provide and supply products of the highest quality and to continually improve them, we have implemented and maintained a formal Quality Management System. Our choices are developed and distributed with the highest regard for safety and concern for their environmental impact.
Superior Technical Expertise
We have assembled the finest team of water treatment professionals available. Our field sales staff is the most experienced in our company. They are supported by our corporate engineering staff who have experience. We continually advance the technology of water treatment as we develop and implement new innovations to enable our customers to operate efficient and cost-effective systems.
Mutual Benefit
Our employees are our most valuable resource and they, along with our customers, are responsible for our success. Recruiting, developing, and retaining superior employees in a challenging and rewarding work environment has allowed us to maintain the most stable work. We are dedicated to providing our services at a fair and reasonable profit, while yielding the greatest return on investment to our customers. Development of these mutually beneficial relationships allows our employees and customers to grow and prosper together.
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